Cancellation Policy

1. Right of withdrawal

You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period is fourteen days from the day on which you or a third party designated by you, who is not the carrier, has taken physical possession of the goods. In the case of a contract relating to several goods ordered in one order and delivered separately: the period shall begin on the day on which you or a third party designated by you, who is not the carrier, has taken possession of the last good.

2. Exercising the right of withdrawal

To exercise your right of withdrawal, you must notify us at:

DermaPerfect GmbH
Am Sonnenrain 9a
79539 Lörrach, Germany
WhatsApp: +49 170 702 96 87
E-Mail: info@derma-perfect.com

of your decision to withdraw from this contract by means of a clear declaration (e.g., a letter sent by post or an e-mail).

You may use the model withdrawal form available on our website, but this is not mandatory. You may also complete and submit the model withdrawal form or any other clear declaration electronically on our website . If you use this option, we will immediately confirm receipt of such withdrawal (e.g., by e-mail).

To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

3. Consequences of withdrawal

If you withdraw from this contract, we shall reimburse you for all payments received from you, including the costs of delivery (except for additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive notification of your withdrawal.

We will carry out the reimbursement using the same means of payment that you used for the initial transaction, unless expressly agreed otherwise; in no event will you incur any fees as a result of such reimbursement.

We may withhold the reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier.

You shall send back or hand over the goods to:

DermaPerfect GmbH
Am Sonnenrain 9a
79539 Lörrach, Germany

without undue delay and in any event no later than fourteen days from the day on which you informed us of your withdrawal from this contract. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

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